Privacy Policy

Last Updated: June 2026

Introduction

This Privacy Policy explains how birch-point collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Information We Collect

Information You Provide

We collect personal information that you voluntarily provide when you:

• Submit consultation request forms
• Contact us via email
• Schedule appointments or services
• Sign up for newsletters or updates

This information may include your name, email address, property preferences, and any other details you choose to share.

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address and browser type
• Pages visited and time spent on site
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Schedule consultations and coordinate property viewings
• Improve our website functionality and user experience
• Send relevant updates about our services with your consent
• Comply with legal obligations and protect our legal rights
• Analyze website usage patterns to enhance our offerings

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: When processing is necessary to provide services you have requested
• Legitimate Interests: When we have legitimate business interests that do not override your rights
• Legal Obligations: When required by law

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our website or conducting our business, under confidentiality agreements
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with any merger, sale, or transfer of our business assets
• Professional Advisors: With solicitors, surveyors, or other specialists when necessary to provide our services, with your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure and encrypted data transmission
• Access controls limiting data access to authorized personnel
• Regular security assessments and updates
• Staff training on data protection practices

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we securely delete or anonymize it.

Your Rights

Under UK data protection law, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Request transfer of your data to another organization
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected]. We will respond to your request within one month.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised date. We encourage you to review this policy periodically.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

birch-point
15 Castle Street
Liverpool L2 4SU
United Kingdom
Email: [email protected]

Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: www.ico.org.uk